Complaints

We hope that our clients have no reason to complain, but if you do, please follow the steps below.

If you have any complaints regarding our services, you should either write to the Compliance Officer at:

Nelson House
Gadbrook Business Centre
Gadbrook Road
Northwich
CW9 7TN

Or email client.complaints@closebrothers.com

We will acknowledge your letter promptly, investigate the circumstances and report the results to you. If we do not resolve your complaint internally to your satisfaction, you may be able to refer it to the Financial Ombudsman Service at:

Exchange Tower
London
E14 9SR
Tel: 0800 023 4567

Or by email to complaint.info@financial-ombudsman.org.uk

Website address: www.financial-ombudsman.org.uk

In line with European legislation, clients who use the Close Brothers Self-Directed platform, may also register their complaint via the Online Dispute Resolution portal. Details can be found here: http://ec.europa.eu/consumers/odr/

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