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Complaints

We hope that our clients have no reason to complain, but if you do, please follow the steps below.

If you have any complaints regarding our services, you should either write to the Compliance Officer at:

Nelson House
Gadbrook Business Centre
Gadbrook Road
Northwich
CW9 7TN

Or email client.complaints@closebrothers.com

We will acknowledge your letter promptly, investigate the circumstances and report the results to you. If we do not resolve your complaint internally to your satisfaction, you may be able to refer it to the Financial Ombudsman Service at:

Exchange Tower
London
E14 9SR
Tel: 0800 023 4567

Or by email to complaint.info@financial-ombudsman.org.uk

Website address: www.financial-ombudsman.org.uk

Please be aware, the value of investments can fall as well as rise and that past performance is not a reliable indicator of future returns and you could get back less than invested. Click here to understand the risks associated with investing.

If you are accessing our services and products or website from outside the UK, please note that these are intended for UK investors. For more information, please refer to the Legal centre.

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