We hope that our clients have no reason to complain, but if you do, please follow the steps below.

If you have any complaints regarding our services, you should either write to the Compliance Officer at:

Nelson House
Gadbrook Business Centre
Gadbrook Road

Or email

We will acknowledge your letter promptly, investigate the circumstances and report the results to you. If we do not resolve your complaint internally to your satisfaction, you may be able to refer it to the Financial Ombudsman Service at:

Exchange Tower
E14 9SR
Tel: 0800 023 4567

Or by email to

Website address:

In line with European legislation, clients who use the Close Brothers Self-Directed platform, may also register their complaint via the Online Dispute Resolution portal. Details can be found here:

Please be aware, the value of investments can fall as well as rise and that past performance is not a reliable indicator of future returns and you could get back less than invested. Click here to understand the risks associated with investing. Calls to any number may be recorded for training and monitoring purposes. This site uses Cookies.